Terms and Conditions of Hire

Definitions:

• Administration Fee: means 5% of the total hire charge.
• Cancellation Fee: means the Hire Charge.
• The Company: shall mean Elite Limousines, My Melbourne Limo, Diplomat Hire Cars, Skylimos and DM Cabs PTY LTD.
• Employee: includes any employee of the company, excluding any driver or chauffeur employed by the company.
• Hirer: the person who signed the hire agreement or accepted the terms via phone/email.
• Hire: the period for which the vehicle has been booked.
• Booking and Reservation: any period for which the hirer has committed to hire the vehicle.
• Vehicle: any vehicle supplied by the company.
• Booking Fee: service fee charged to secure a vehicle.
• Balance: total amount due, less any Booking Fee.
• Party: any person accompanying the hirer.
• Chauffeur: the driver of the hired vehicle.
• Hire Charge: total cost due under this agreement.

Main Conditions:

1. Bookings are not binding until confirmed by phone or email.
2. A 50% non-refundable Booking Fee is required to secure any booking.
3. Balance must be paid in full before the hire begins.
4. Additional fees apply for overtime beyond scheduled hire.
5. 1-hour notice required for cancellation, or full charge applies.
6. No-show = full rate charged.
7. Any changes must be submitted in writing and may incur fees.
8. The hirer must ensure all booking information is accurate.
9. The company is not liable for losses due to hirer error or delay.
10. No guarantees on vehicle timing or availability.
11. Hirer is fully responsible for damage or sanitation ($250 fee may apply).
12. Illegal activity results in termination and full charges.
13. No liability for delays due to traffic, weather or road conditions.
14. The company is not responsible for items left in the vehicle.
15. Vehicles must not be overloaded; driver may cancel ride if unsafe.
16. Hirer is responsible for party behavior and any resulting damage.
17. No food consumption unless agreed in writing.
18. No alcohol allowed for school formals or debutante balls.
19. All passengers must wear seat belts; child seats must be properly fitted.
20. Chauffeur may open/close doors unless emergency occurs.
21. Rude or unsafe behavior leads to termination without refund.
22. No liability for delays due to poor weather or road issues.
23. Entertainment equipment is a courtesy and not guaranteed.
24. No compensation for equipment malfunction or unavailability.
25. If booked by a business or company, it assumes all liability.
26. Acceptance of these terms is confirmed by payment or signature.

To request a copy of these terms, please contact: bookings@diplomatchauffeurcars.com.au